Privacy Policy

This Privacy Policy ("Policy") sets out how ws999 ("ws999", "we", "us" or "our") collects, processes, stores, shares and protects personal data in connection with the operation of the ws999 website at https://ws999.cam (the "Platform") and all associated services.

We take the privacy and security of your personal data seriously. This Policy has been prepared to give you a clear, complete and honest account of our data practices so that you can make an informed decision about using the Platform.

By accessing or using the Platform you confirm that you have read, understood and accepted this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions, which govern the use of the Platform more broadly, and our Responsible Gambling Policy.

In this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, CNIC number, email address, phone number, IP address and financial information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, deletion or destruction.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this case, ws999.
• "Data Processor" means any entity that Processes Personal Data on behalf of ws999 pursuant to our instructions, such as payment gateway providers or hosting services.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the Processing of your Personal Data for a stated purpose.
• "KYC Data" means identity and verification documents submitted pursuant to Know Your Customer requirements, including CNIC, passport, proof of address and biometric or liveness verification data.
• "Usage Data" means data generated automatically by your interaction with the Platform, including IP address, browser type, device identifiers, session duration and pages visited.
• "Cookies" means small text files placed on your device by the Platform to enable certain functionalities and track usage patterns as described in Clause 9.

ws999 operates as the Data Controller for Personal Data collected through the Platform. As Data Controller, we are responsible for ensuring that your data is Processed lawfully, fairly and transparently in accordance with this Policy and applicable data protection standards.

For data protection enquiries, including requests to exercise your rights under Clause 11, please contact us at: [email protected]

All email correspondence regarding data protection should include "Data Privacy Request" in the subject line to ensure prompt routing to the appropriate team. We aim to respond to all data-related queries within a reasonable timeframe and no later than the period required under applicable data protection standards.

We collect Personal Data in several ways depending on how you interact with the Platform. The categories of data we may collect are set out in the table below:

This includes registration details, KYC documents, payment information, support communications and any optional profile information you choose to provide. You are under no obligation to supply optional data, but certain mandatory fields — particularly KYC documents — must be provided to access real-money Services.

When you use the Platform, we automatically collect Usage Data including IP address, device identifiers, browser specifications, pages accessed, time spent and in-game activity. This data is used for platform security, fraud detection, performance optimisation and aggregate analytics. Identifying information within Usage Data is not used for unsolicited marketing.

We may receive data about you from third-party service providers including payment processors (such as those operating Easypaisa, JazzCash or Raast payment rails where applicable), identity verification providers and fraud detection services. Such data is used solely to validate your account, process transactions and protect the Platform against misuse.

We process your Personal Data only where we have a clear lawful basis for doing so. The primary purposes for which we process Personal Data, and our corresponding legal bases, are set out below:

• Account creation and management — Processing is necessary for the performance of the contract between you and ws999 (our Terms & Conditions).
• Identity and age verification (KYC) — Processing is necessary to comply with legal obligations relating to anti-money laundering (AML), counter-terrorism financing (CTF) and age verification requirements under applicable operator licensing obligations.
• Payment processing and fraud prevention — Processing is necessary for contract performance and for the purposes of our legitimate interests in preventing financial crime and protecting Platform integrity.
• Responsible gambling monitoring — Processing is necessary for compliance with responsible gambling obligations and to protect the vital interests of Users who may be at risk of gambling-related harm.
• Customer support — Processing is necessary for contract performance and our legitimate interests in resolving disputes and providing assistance.
• Security and fraud detection — Processing is based on legitimate interests in maintaining the security of the Platform and preventing abuse.
• Analytics and Platform improvement — Processing is based on our legitimate interests in operating and improving the Platform, provided this does not override your privacy interests.
• Legal compliance and regulatory reporting — Processing is necessary to comply with applicable legal and regulatory obligations, including responses to lawful requests from competent authorities.
• Marketing communications — Where you have provided explicit consent to receive marketing communications, we may use your contact data to send relevant promotional information. You may withdraw consent at any time.

ws999 does not sell, rent or trade your Personal Data to third parties for their own commercial or marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes described:

We engage trusted third-party service providers who process Personal Data on our behalf under strict contractual data processing agreements. These include:

• Payment processing providers — to facilitate deposits and withdrawals via available payment rails;
• Identity verification providers — to conduct KYC and liveness checks;
• Cloud hosting and infrastructure providers — to store and deliver Platform services;
• Customer support platforms — to manage and resolve support interactions;
• Analytics providers — to analyse aggregated, anonymised Platform usage data;
• Fraud detection and AML screening services — to protect Platform integrity.

We may disclose Personal Data to competent authorities, regulators, law enforcement agencies or courts where required to do so by applicable law, court order or regulatory obligation. We will notify you of any such disclosure to the extent we are lawfully permitted to do so.

In the event of a merger, acquisition, restructuring or sale of all or part of ws999's business, Personal Data held on the Platform may be transferred to the relevant successor entity, subject to the same or equivalent data protection obligations.

We retain Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory and compliance obligations.

• Account Data and KYC Documents: Retained for the duration of your account and for a minimum period following account closure as required by applicable AML and licensing regulations — typically between five and seven years depending on jurisdiction.
• Transaction Records: Retained for the period required by applicable financial record-keeping obligations, generally a minimum of five years from the date of the last transaction.
• Responsible Gambling Records: Self-exclusion status, limit history and problem gambling flags are retained for the duration of any active restriction and for a reasonable period thereafter to prevent circumvention.
• Support Communications: Retained for as long as necessary to resolve disputes and for the general period we retain account data.
• Usage and Analytics Data: Aggregated and anonymised where possible; individually identifiable Usage Data is retained for a shorter period consistent with security and fraud-monitoring needs.

When Personal Data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

ws999 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, alteration, disclosure, loss or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers;
• Encryption at rest for sensitive Personal Data including KYC documents and financial records;
• Role-based access controls limiting staff access to Personal Data on a strict need-to-know basis;
• Regular penetration testing and security audits of Platform infrastructure;
• Multi-factor authentication for administrative access to systems holding Personal Data;
• Incident response protocols in the event of a suspected or confirmed data breach.

The ws999 Platform uses cookies and similar technologies to deliver, maintain and improve your experience. The categories of cookies we use are described below:

These cookies are essential for the Platform to function. They enable core features such as session management, account authentication, security monitoring and fraud prevention. You cannot opt out of strictly necessary cookies while continuing to use the Platform.

Functional cookies remember your preferences and settings — such as language preferences, region settings and responsible gambling tool configurations — so that your experience is consistent across sessions.

We use analytics cookies to understand how users interact with the Platform — which pages are most visited, where users encounter difficulties, and how traffic flows through the site. This data is collected in aggregate and is used solely to improve Platform performance.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in the help documentation of all major browsers.

The ws999 Platform is operated with infrastructure and service providers that may be located in jurisdictions outside Pakistan. Where Personal Data is transferred to a jurisdiction that does not provide the same level of data protection as Pakistan's applicable standards, we ensure appropriate safeguards are in place. These may include:

• Contractual data processing agreements incorporating standard data protection clauses;
• Transfers to jurisdictions with recognised adequate levels of data protection under applicable international standards;
• Technical and organisational measures equivalent to those applied to data held domestically.

By using the ws999 Platform, you acknowledge that your Personal Data may be processed in countries other than your country of residence, where data protection laws may differ. We take steps to ensure your data receives an equivalent standard of protection regardless of where it is processed.

Subject to applicable data protection law and any overriding legal obligations, you have the following rights in relation to your Personal Data held by ws999:

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We may require identity verification before processing your request. Please note that certain rights are subject to limitations — for example, we cannot delete data that we are legally required to retain for AML or licensing compliance.

The ws999 Platform is strictly for adults aged 18 years or over, or the higher minimum required by the applicable license jurisdiction. We do not knowingly collect Personal Data from minors. If we discover that a minor has registered an Account or provided Personal Data in contravention of this requirement, we will:

• Immediately close the Account;
• Delete or securely destroy all Personal Data associated with that Account where there is no overriding legal obligation to retain it;
• Return any deposits made where practically possible, and void any associated transactions.

If you have reason to believe a minor has registered on the Platform, please contact us immediately at [email protected]. Adults 18+ only — this is not merely a guideline; it is a firm access restriction enforced through KYC verification.

The ws999 Platform does not include external links to third-party websites or services as a deliberate design policy. However, where third-party services are integrated into the Platform — such as payment processing infrastructure, analytics tools or support chat platforms — those third parties operate under their own privacy policies and data practices.

ws999 is not responsible for the privacy practices of any third-party service providers, and we recommend that you review the privacy policies of any services you interact with outside the ws999 Platform boundary.

ws999 reserves the right to update, amend or replace this Privacy Policy at any time. Where material changes are made, we will endeavour to provide reasonable notice via the Platform — for example by displaying a notice on the homepage or notifying registered users by email.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed of how we are protecting your data.

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our data protection team:

For Terms & Conditions queries, see our Terms & Conditions page. For responsible gambling support, visit our Responsible Gambling page.